Roadside Repair
365/24/7, One Low Rate, 400 Trucks Nationwide and 3,000 highly trained and qualified Technicians, National Dispatch Center 1-800-824-SHOP (7467)
In this industry, roadside breakdowns are a fact of life and with RoadSquad you won’t have to worry about when the repair truck is going to show up, if they’ll be equipped for the repair, or if there are going to be any “hidden surprises” on the bill.
RoadSquad is a comprehensive roadside service program delivered by an experienced organization you can trust.
RoadSquad Mission Statement:
Return a customer’s vehicle to service efficiently, effectively, and safely while minimizing their expense.
The RoadSquad Program
- Quick Dispatch Times
Average dispatch time = 30 minutes - Comprehensive Repair Services
- Close Proximity to the customer
Average distance to breakdown is less than 20 miles - National roadside repair system with central dispatch oversight
Accurate and timely customer communications - Qualified, licensed Technicians
- Service Trucks fully equipped and professionally maintained
The Pricing
- $95.00 per hour
- $1.40 per mile*
- 30 minute minimum
No call out fees nor premium rates apply. Our rate doesn't change because it's after 5:00 p.m. or a weekend or a holiday.
*Prices are subject to change without notice. Out of fuel road calls are based on that day's pump price.
The Repair Scope
- Electrical
- Alternators
- Starters
- Out of Fuel
- Brakes, Air Leaks, Lights
- Tires
- Diagnostics (roadside capability for all makes using mobile diagnostic equipment)
- Belts and Hoses
- Jump Starts
- Out of fuel and tire replacement available on RV and busses.
The Service Truck
400 trucks are staged and ready to roll at all times and their uptime is monitored daily. Each service truck is equipped with a focus on efficiency and all personnel are trained on equipment maintenance and safe operation.
Truck features include:
- 40 gallon fuel dispensing system
- Tire safety inflation cage
- Compressor unit with large air capacity
- State-of-the-Art Start All Unit
The Technicians
- Over 3,000 qualified technicians
- Technicians have access to a 24/7 Master Tech Hotline
- Most comprehensive training program in the truckstop industry
The Dispatch Center
- The Dispatch Center offers qualified dispatchers that know the RoadSquad Network, the trucking industry and have mechanical knowledge.
- All calls are recorded.
- Real time access to all shop systems in the network.
- All critical aspects and stages of the Road Call are tracked.